Project Executive Group
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Project Executive Group
1330 Post Oak Blvd., #1600
Houston, TX 77056 USA
info@projectexecutive.com
Tel: 713-591-3757
1330 Post Oak Blvd., #1600
Houston, TX 77056 USA
info@projectexecutive.com
Tel: 713-591-3757
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Productized Services
- Turbo Troubled Project Turnaround
- Decision Support Package
A technology-oriented world demands Professional Services Organizations (PSOs) to constantly
improve their service delivery methods, tools and standards. Responding to this challenge, the
most innovative PSOs have begun to productize services to drive quality, consistency and
repeatability. Productized services are proving to increase revenues while making services
easier to sell and buy.
Project Executive Group is working with eTask's online Professional Services Automation
solution with service productization in mind. From the simplest to the most complex
services eTask-it provides the governance infrastructure and feedback mechanism to enable
Project Executive Group's Management Consultants to continually improve service delivery,
while helping to increase profitability and consistency.
Service Execution is benchmarked against blueprints to identify deviations, capitalize on lessons
learned and lower cost overruns and risk.
Project Executive Group has translated service delivery into repeatable best practices with
key project management functionality PLUS a unique framework to translate projects into rich
blueprints to drive service standardization and deliver increased quality, efficiency and lower
costs.
What is a productized service?
Project Executive Group has increased the emphasis on building quality into service processes.
By continually refining and retooling services to shorten time, reduce cost and increase quality
– it adds up to improved client satisfaction. Learning from the quality practices in the
manufacturing sector, the goal is to create services that are so consistent that they can be
delivered with high levels of quality around the world by different teams.
Productized services have the following characteristics:
• A pre-defined and clear offering or deliverable
• A consistent standard delivery methodology
• Supporting tools and templates for executing the service
• Consistent knowledge and skills required to deliver the service
• Quantifiable costs and demonstrable value
Why productize?
Our sophisticated client base demands constant proof of demonstrable value. Fixed-time, fixed
fee and shared-risk engagements represent about half of all the work performed by Project
Executive Group nowadays. Therefore it becomes increasingly important for us to structure our
work in a way that offers clear deliverables with pre-defined scope, methods, skills, time and
cost.
According to the SPI Research 2011 PS Maturity Benchmark survey of Professional Services
Organizations, using a standard service methodology delivers significant improvement in
revenue, pipeline size and utilization.
Blueprints vs templates
Many PSA providers offer project templates which facilitate reuse and repeatability. What we
like about eTask-it is it takes the template concept several steps further to provide project
governance to enable continuous monitoring and the improvement of processes. Standard
templates only give a two dimensional view of tasks: time and resources. Blueprints add the
additional views of complete guides, deliverables, required authorizations, historic effort and
other critical information.
The blueprint enables the Project Executive Group to capture in a standard way the best
practices for the delivery of each one of the phases of a service delivery, but more importantly,
it allows the governance and improvement of these practices whenever they are used.
Blueprints provide important project information to reduce risk, rework and cost.
Excellence in professional services is achieved through consistent, high quality service delivery,
increasing transparency to clients and constantly learning how to reduce risk. Project Executive
Group delivers service productization through the definition and constant improvement of
blueprints, empowering organizations to improve margins and be more efficient and productive.
improve their service delivery methods, tools and standards. Responding to this challenge, the
most innovative PSOs have begun to productize services to drive quality, consistency and
repeatability. Productized services are proving to increase revenues while making services
easier to sell and buy.
Project Executive Group is working with eTask's online Professional Services Automation
solution with service productization in mind. From the simplest to the most complex
services eTask-it provides the governance infrastructure and feedback mechanism to enable
Project Executive Group's Management Consultants to continually improve service delivery,
while helping to increase profitability and consistency.
Service Execution is benchmarked against blueprints to identify deviations, capitalize on lessons
learned and lower cost overruns and risk.
Project Executive Group has translated service delivery into repeatable best practices with
key project management functionality PLUS a unique framework to translate projects into rich
blueprints to drive service standardization and deliver increased quality, efficiency and lower
costs.
What is a productized service?
Project Executive Group has increased the emphasis on building quality into service processes.
By continually refining and retooling services to shorten time, reduce cost and increase quality
– it adds up to improved client satisfaction. Learning from the quality practices in the
manufacturing sector, the goal is to create services that are so consistent that they can be
delivered with high levels of quality around the world by different teams.
Productized services have the following characteristics:
• A pre-defined and clear offering or deliverable
• A consistent standard delivery methodology
• Supporting tools and templates for executing the service
• Consistent knowledge and skills required to deliver the service
• Quantifiable costs and demonstrable value
Why productize?
Our sophisticated client base demands constant proof of demonstrable value. Fixed-time, fixed
fee and shared-risk engagements represent about half of all the work performed by Project
Executive Group nowadays. Therefore it becomes increasingly important for us to structure our
work in a way that offers clear deliverables with pre-defined scope, methods, skills, time and
cost.
According to the SPI Research 2011 PS Maturity Benchmark survey of Professional Services
Organizations, using a standard service methodology delivers significant improvement in
revenue, pipeline size and utilization.
Blueprints vs templates
Many PSA providers offer project templates which facilitate reuse and repeatability. What we
like about eTask-it is it takes the template concept several steps further to provide project
governance to enable continuous monitoring and the improvement of processes. Standard
templates only give a two dimensional view of tasks: time and resources. Blueprints add the
additional views of complete guides, deliverables, required authorizations, historic effort and
other critical information.
The blueprint enables the Project Executive Group to capture in a standard way the best
practices for the delivery of each one of the phases of a service delivery, but more importantly,
it allows the governance and improvement of these practices whenever they are used.
Blueprints provide important project information to reduce risk, rework and cost.
Excellence in professional services is achieved through consistent, high quality service delivery,
increasing transparency to clients and constantly learning how to reduce risk. Project Executive
Group delivers service productization through the definition and constant improvement of
blueprints, empowering organizations to improve margins and be more efficient and productive.